A statement is a sentence that gets exactly one stamp, TRUE or FALSE, and the stamp depends only on what the words promise. That is the thread through all four sections. Questions and commands get no stamp. A statement nobody can check yet still has one; we just don't know which. And "some," "all," "only," and "or" promise less, or something different, than a quick reader hears.
So go back to the refund message. "Some customers got a full refund" is the only statement in it, and it promises one refund to someone, somewhere. To test a claim like "all customers got refunds," you now picture one specific customer who didn't. Next, Chapter 1 takes these statements and asks what it means to back one up with reasons.