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support handoff

Passing responsibility for a running system to the team that will support it.

A support handoff transfers documents, individual access, the escalation path, known issues and the limits of remote action, and is accepted only after the receiving team has handled a staged fault from the runbook.

Examples

  • Handing the greenhouse to support means documents, individual accounts with roles, known issues and an escalation path, never a zip and a shared login.

  • The handoff is accepted only after support has handled a staged fault, such as a node taken offline, using the runbook.

See also

escalation path runbook role-based access control
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